- Delivery will take place on business days (Monday to Friday). Our orders are usually delivered within 24-48 working hours of order fulfillment, except in remote areas.
- the express company responsible for shipping our products is J&T express. Standard delivery for all products purchased on vivobuy.com is provided free of charge.
- Orders can only be shipped to valid addresses in UAE.
- Products will be delivered to the shipping address you specify in the order and a signature may be required to certify receipt of the item.
- For more information, please contact our customer service: firstname.lastname@example.org
We will send you updates via SMS and/or email so that we can keep you informed of the delivery status of your order. Please add your phone number in the order when you check out so that you can receive the message from us. The number of messages you will receive will depending on the order you placed.
Shipping address change
We will not be able to change the shipping address once the order is ready to ship or shipped please contact our customer service if in doubt
For the order status, you can check it on our website www.vivobuy.com by tracking number or you can contact the Courier directly or write to our customer service.
Damaged order: If you have received an order and find it damaged, we recommend that you can take advantage of the warranty provided in the general conditions and send Email to us：email@example.com