Return Policy

This Return Policy of DXG ELECTRONICS TRADING L.L.C governs the return, replacement and repair of the Products sold on [https://www.vivobuy.com/] (“Platform”).

 

1 RETURN OF NON-DAMAGED PRODUCTS

  • Once your Products purchased on this Platform are delivered, you have 7 days to decide whether or not to keep them, provided that the Products have not been opened and the packaging is in its original condition. Then you can send the Products back after your return request is approved by us .

 

  • All Products that are returned must be in the original packaging and must be returned together with all the accessories and any bundled promotion items provided together with the Products. These accessories and bundled promotion items are only provided under the condition that you keep the Products. To receive your refund, we recommend that you return the accessories and bundled promotion items in their entirety. If you are not be able to do so, you may have to pay us a proportionate compensation.

 

  • The Products which you would like to return should be without any damage; a diminished value caused by a necessary inspection is not a defect. If you cannot return the Products to us in whole, or only in a deteriorated condition, you must compensate us for their value if necessary.

 

2 REPLACEMENT OR REPAIR OF DEFECTIVE PRODUCTS

2.1 If you buy the Products on this Platform and your Products are defective or turn out to be faulty, your statutory consumer rights applies. These statutory consumer rights are in addition to your rights under our Warranty Policy.

 

2.2 When the Products you purchase do not operate well or are not functional due to a manufacturing defect, you can request for replacement within fourteen (14) days after your receipt of the Products or repair within warranty period in accordance with our Warranty Policy. Please Contact Us :Telephone Number：800-8486, and we will arrange for the faulty Product to be returned to us for evaluation. If the test result shows the Product to be defective or faulty after our inspection, we may in accordance with United Arab Emirates consumer law either repair or replace them. If no fault is found, the Product will be returned to you and we shall be entitled to charge related shipping cost from you.

 

2.3 Please note: We also recommend you to use the original packaging when returning the products.

 

2.4 Kindly note that the following issues/problems will not constitute “manufacturing defects” and will not entitle you to any repair or replacement:

(a) Defects arising from normal wear and tear;

(b) Defects resulting from any unauthorised alteration or repair of the Product;

(c) Damages to the Product caused by misuse or abuse;

(d) Damage from failure to operate the Product in terms of the manufacturer’s instructions;

(e) Damage caused by operating the Products with accessories that are not from the manufacturer; and

(f) Any/all defects excluded from the manufacturer’s warranty policy.

 

2.5 Kindly do NOT accept delivery of any Product that is visibly damaged. Should you accept a Product and thereafter determine that the Product is damaged, kindly report this to us within twenty-four (24) hours, so that we can assess if the Product damage arose after delivery.

 

3 HOW TO SEND THE PRODUCTS BACK?

3.2 Please send an e-mail to us(support@vivobuy.com) with your order information, or through our contact number :Telephone Number：800-8486,also you can chat with us online, we will confirm and feedback to you as soon as possible.

 

4 REFUNDS

4.1 You may cancel an order that you purchase before it is packaged. If you do so, we will refund your payments within (14) days after we receive your cancellation request. However, the specific time until you receive the refund also depends on your payment bank

 

4.2 If you would like to return your Products after your receipt subject to paragraph 1.1, we will refund all payments we have received from you (except for the shipping cost) no later than fourteen (14) days of receiving your return request. However, we may delay refunding you if we haven't received the Products or evidence that you've returned them. To refund you we will use the same payment method you use for your order except COD. For COD, we will refund to the payment channel account as designated by you in a formal written format. Once we receive your Products and the inspection is passed, a refund will be initiated as soon as possible. However, the specific time until you receive the refund also depends on your payment bank.

 

4.3 You are always welcome to Contact Us when you return/replace your Products.